DRAFT — for professional review before launch.
Cancelling a booking: free with at least 24 hours notice — cancel any time from your portal.
Less than 24 hours notice: we may apply a late-cancellation fee or credit at our discretion, up to the booked price, because that time was held for your dog.
If we can't get in: if we arrive and can't access your dog (nobody home, key/code doesn't work), we'll record the visit and it may be charged as a late cancellation.
If WE cancel: if we ever need to cancel (illness, extreme weather), you'll be notified straight away and receive a full credit or refund, or a reschedule — your choice.
Weather: in dangerous heat or storms we may shorten or adapt the visit rather than cancel; your visit update will show exactly what we did.
This policy works both ways and doesn't limit your rights under the Australian Consumer Law.